Moving Shot

MotoCrane FAQ: Support, Warranty, Power, INS and Firmware

Straight answers to common MotoCrane questions from crews: how to reach support, warranty and RMA rules, 48V power, INS stabilization, firmware updates and dealers.

Who makes MotoCrane remote arms?
MotoCrane, LLC, a company in Minneapolis, Minnesota that has been building camera movement tools since 2013. Its line includes the RADICAL, ULTRA and HYPER remote arms, the TITAN LT and LTB stabilized heads, and rigging and power accessories. Source
How do I reach MotoCrane technical support?
Email support@motocrane.com or call +1 (612) 361-2325. MotoCrane asks you to leave a voicemail or text after hours, and says it monitors around the clock for time-sensitive requests. Include as many photos and details as you can. Source
Where are MotoCrane manuals and firmware?
On the MotoCrane Knowledge Base at motocrane.com/knowledge-base, organized by product into Firmware, Manuals / Guides, Tutorials and Resources. Every guide on this site links the exact MotoCrane PDF it summarizes. Source
What warranty does MotoCrane offer?
MotoCrane lists a standard 1-year warranty for ULTRA and RADICAL covering manufacturer defects. You must contact support@motocrane.com first so they can try a remote troubleshoot. Shipping, taxes and duties for warranty work are paid by the customer. Source
Can I send a module to MotoCrane for repair without calling first?
No. MotoCrane says not to send modules without an RMA (Return Merchandise Authorization) number from MotoCrane Support. Source
What does INS Advanced Stabilization do on ULTRA?
It is a 3-part ULTRA upgrade: a bolt-on AHRS sensor, a lift motor rated for 2.5 times the speed at the same torque, and controller firmware with an INS tuning interface. It helps the lift axis hold lens height when the vehicle changes angle, such as a parking ramp, a ditch or a curb. Source
Can I install INS on my ULTRA myself?
Not the whole upgrade. The lift motor swap is done by MotoCrane in Minneapolis, and the price includes that labor. You can mount and remove the INS sensor on the booms and update firmware yourself, using the ULTRA Programming Kit or by sending the controller in with the Turret. Source
Will INS make my stabilized head work better?
No. INS affects the ULTRA lift axis. It reduces vertical parallax of the lens. It does not fix high frequency shake from a poorly tuned head. The passive Isolator still handles high frequency jolts. Source
Can the MotoCrane Update Tool update RADICAL or ULTRA?
No. MotoCrane says the Update Tool works with products released after 2024, which means the TITAN line and its accessories. ULTRA, HYPER and RADICAL are not supported. ULTRA modules are updated with the ATMEL ICE flashloader in the ULTRA Programming Kit. Source
What voltage does a MotoCrane arm need?
RADICAL and ULTRA take 48VDC into the PSU, 45 to 60VDC max. Above 60VDC causes permanent damage. The source should deliver at least 40A peak. Source
Can RADICAL fly as checked baggage?
MotoCrane says the optional 6-piece RADICAL flight case set keeps every case under 70 lbs, so RADICAL can travel internationally as TSA-compliant checked media baggage. Source
Is TITAN LT compatible with Ronin 2 gear?
MotoCrane says TITAN LT takes the same baseplate as the Ronin 2, shares its balancing approach, and can run on TB50 batteries with the modular power expansions. Source
Where can I buy MotoCrane outside the US?
MotoCrane sells direct worldwide and lists regional dealers including CVP (UK), Winmar (Poland), Koil Cinema Tech and AVX (Korea), ToolUnit (Thailand), Rodyan Media Group (Saudi Arabia), Shanghai Shot On (China), Mick's Gripping (Australia) and Cinescope (India). The US dealer listed is Cinemilled in Sun Valley, CA. Source
Is this an official MotoCrane site?
No. Moving Shot is an independent directory of specialty camera rigs. These pages are our own plain-language summaries of MotoCrane's public documents, with links to every source. Always follow the current MotoCrane manual and call MotoCrane Support when in doubt. Source