MotoCrane Update Tool not finding a device or failing
The MotoCrane Update Tool (Windows and macOS) updates the TITAN line and accessories. It does not support ULTRA, HYPER or RADICAL. Most failures are power, cable or USB hub problems.
Applies to: MotoCrane TITAN LT, MotoCrane TITAN LTB
Download the field card (PDF)What do I do when the MotoCrane Update Tool can't find my TITAN?
1Device not found
Make sure the device has power and is switched on, power cycle it, and use a USB-A to USB-C cable or adapter.
2Update failed
Hit Disconnect, power cycle the device, hit Scan Again and retry. The tool should retry only the devices that failed.
3Required device shows disconnected
This can mean a hardware failure. Email support@motocrane.com.
4Power
Use a reliable source or fully charged battery. Fully remove and reapply power.
5USB
Try another USB-A to USB-C cable and another port. No USB hubs. Only one of each product plugged in at a time. Unplug other USB devices.
6Computer
Restart the app, check your internet connection, reboot, reinstall, or try another computer or OS.